FAQ

Frequently Asked Questions

Q: What is your delivery area?
A: We deliver Nationwide. Our supplier locations are spread across the whole of the UK, giving us greater flexibility to be able to deal with your fuel request.

Q: When can you deliver?
A: A 2 to 5 day delivery service is provided, but in the event you do run out of oil we will do our best to deliver to you the same or next day. Every effort will be made to make the delivery at a time convenient to you.

Q: What if I only need 500 litres, can you deliver my oil in a “baby tanker”?
A: Yes, because no delivery is too large or too small for us as we have an extensive range of tankers to suit you. Whether that is a full 36500 litre delivery on an articulated tanker right down to 500 litres on our ‘baby tanker’ we have the equipment to fulfil your needs.

Q: Can you make unattended deliveries?
A: Yes, as long as we can access your oil tank easily.

Q: How do I know how much oil was delivered?
A: All our deliveries are monitored by the tanker’s meter and you will receive a printed reading showing you the precise amount dispensed.

Q: What is the minimum delivery?
A: The minimum delivery is 500 litres. However, the larger the delivery, the more money you save. For smaller amounts we can deliver 205 litre drums.

Q: How long is the hose on your tanker?
A: Our tankers have hoses from 100ft to 150ft. Therefore, we can deliver your oil quickly and efficiently even if your tank is hard to get to.

Q: Do you supply tanks?
A: Yes, we supply a vast range of tanks and all other ancillary products.

Q: Can you supply equivalent lubricants?
A: Yes, we supply and blend a wide range of lubricants specially formulated for your needs, whether that may be fully synthetic, semi-synthetic or mineral based, we have the oil for you.

Q: Do you offer an automated tank top up service (signalman)?
A: Yes, to ensure you never run out of oil we have invested in an automated tank top up system that will take the worry out of ordering your oil. This simple system works with a probe in your tank that telephones Universal Fuels when your oil level gets down to an agreed level.

Q: What payment terms do you offer?
A: We offer flexible payment terms either by direct debit, visa / master card, cheque, cash or bank transfer.

Q: Are your prices competitive?
A: Yes, in today’s ever competitive transport industry, our prices are checked daily and we always do our best to offer you extremely competitive prices.

Q: How can I find out about oil storage rules and regulations?
A: Oil storage is highly regulated within the UK. It is a legal requirement to store fuel in a safe, responsible and environmentally friendly way, since even a small oil spillage can devastate the local environment. Please go to our oil storage page to make sure your storage tank complies with the rules.

Q: Where can I get advice on running my home heating system more efficiently?
A: The Oil Firing Technical Association (OFTEC) is responsible for looking after the oil heating and the cooking industry in the UK and Ireland.

Not found the question or answer you are looking for? Call us on 0208-6542-837, or send an e-mail to oliver@universalfuels.co.uk

We are always willing to help.